WE’RE VERY SORRY YOUR PURCHASE DIDN’T WORK OUT.
Please enter your first and last name, then email OR order number so we can locate your orders.
-OR-
  • YOU CAN RETURN ANY UNUSED ITEMS UP TO 30 DAYS FROM YOUR ORDER DATE.



  • ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL UNWORN CONDITION WITH THE SHOEBOX INTACT AND TAGS ATTACHED.



  • BY DOWNLOADING AND USING OUR RETURN LABEL, WE WILL DEDUCT $7 FROM YOUR REFUND.


  • IF YOU'VE RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, PLEASE CONTACT US BEFORE RETURNING YOUR ITEM

  • NO EXCHANGES. IF YOU NEED A DIFFERENT SIZE / STYLE. PLEASE PLACE A NEW ORDER AND WE WILL REFUND YOUR ACCOUNT ONCE WE RECEIVED YOUR RETURN. WE ARE NOT ABLE TO ACCOMMODATE EXCHANGES.



  • MOST RETURNS ARE PROCESSED 5-7 BUSINESS DAYS ONCE THEY ARE RECEIVED AND PROCESSED IN OUR WAREHOUSE.



  • APO, FPO, AND PUERTO RICO CUSTOMERS: PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@DRMARTENS.COM OR 1-800-810-6673 TO MAKE A RETURN.