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- YOU CAN RETURN ANY UNUSED ITEMS UP TO 30 DAYS FROM YOUR ORDER DATE.
- ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL UNWORN CONDITION WITH THE SHOEBOX INTACT AND TAGS ATTACHED.
- BY DOWNLOADING AND USING OUR RETURN LABEL, WE WILL DEDUCT $7 FROM YOUR REFUND.
- IF YOU'VE RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, PLEASE CONTACT US BEFORE RETURNING YOUR ITEM
- NO EXCHANGES. IF YOU NEED A DIFFERENT SIZE / STYLE. PLEASE PLACE A NEW ORDER AND WE WILL REFUND YOUR ACCOUNT ONCE WE RECEIVED YOUR RETURN. WE ARE NOT ABLE TO ACCOMMODATE EXCHANGES.
- MOST RETURNS ARE PROCESSED 5-7 BUSINESS DAYS ONCE THEY ARE RECEIVED AND PROCESSED IN OUR WAREHOUSE.
- APO, FPO, AND PUERTO RICO CUSTOMERS: PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@DRMARTENS.COM OR 1-800-810-6673 TO MAKE A RETURN.